Frequently Asked Questions
-
About Shipping
Can I choose a delivery method?
As all delivery methods are selected by us on a case-by-case basis, we cannot offer our customers a choice of delivery methods
Can I check the logistics status?
After the item has been collected, we will send you an email stating that the shipment has been completed. You can check the status of the shipment using the shipping number included
in the email.
When will the product ship?
Generally, the product will be shipped within the next business day to 12 business days
from the date of payment.
* Shipping operations are closed on Saturdays, Sundays and holidays, so orders will be carried forward to the next business day.
* Estimated shipping dates may change based on traffic conditions
Which Courier company will it be delivered through?
Orders will be delivered via EMS or UPS.
Failed to receive the item, can I remail it?
We are unable to redeliver the package due to the customer's own reasons, for example：
[storage period expired] or [address incomplete].
For transhipment, please register the correct address here and pay the transhipment fee
I used the wrong shipping address when I placed my order
Changes can be made before the product is shipped. (We apologize for the inconvenience, but please contact us with the correct shipping address.)
* We apologize for any inconvenience caused by possibly shipping the wrong item.
* We are unable to process your order after the product has been shipped.
* We apologize for the inconvenience, but please contact the respective Courier company in person.
Can I ship with other orders?
Thank you for understanding that we are unable to combine the goods with other orders.
Can it be delivered on the specified date?
Delivery date cannot be specified.
We will send you a shipping completion email after the delivery process is complete. Please contact the shipping company yourself.
Return, Exchange and Refund of Goods
Is it possible to cancel/return/exchange?
About cancellations, returns, exchanges.
We do not accept cancellations, returns or exchanges after an order has been confirmed unless the product is defective
I received a defective product or one that is different from the one I ordered, what should I do?
We apologize for any inconvenience caused.
We apologize for the inconvenience, but please contact us here with your name and order number
Our customer support team will check and get back to you as soon as possible.
About Shipping Costs
I'd like to know the shipping charges.
Free delivery nationwide. (Remote areas: Okinawa, Hokkaido, except overseas islands
About The Products Ordered
I did not receive an order confirmation email.
[If the email doesn't arrive in your regular inbox]
It may be automatically sorted into your spam folder.
We apologize for the inconvenience, but please check your spam folder once.
I'd like to check if my order has been placed.
After your order has been successfully completed, your order details will be sent to the email address you entered when ordering.
From there, please check that your order details are correct
Can you change the color or size after completing your order?
We cannot change your order details after your order has been confirmed.
Thank you for your understanding
About The Packing
Do you provide packing service?
There is a fee, but gift boxes and shoppers can be used.
CONTACT US
- Send us a message~
Do you have any questions?
If you have any questions that you can't find answers for, please fell free to send us a message!